Customer care
From Korea.
To your door.
A few things to check before your next beauty delivery.
Destinations & delivery options
SEOULÉ ships from Korea to supported destinations. Enter your complete address at checkout to see the delivery options available for your order. Availability depends on the destination and the products selected. If no delivery option is shown, contact us before attempting to order.
Shipping charges
Standard shipping is US$20 for orders below US$150. Orders of US$150 or more qualify for free shipping to supported destinations. Review the shipping charge and total at checkout before paying. Import taxes or duties are separate from the shipping charge.
Dispatch & delivery timing
Check any dispatch and delivery estimate provided for your order. Dispatch time and transit time are separate. Carrier operations, public holidays and customs checks can affect arrival dates. Contact us before ordering if you need an item by a particular date.
Order updates & tracking
Keep your order confirmation email. If tracking details have been issued for your shipment, use those details to check its progress. Orders placed with an account can also be reviewed in My Account. Contact us if you cannot locate an update.
Customs, duties & import rules
Check your destination’s import rules for cosmetics and beauty accessories before ordering. Import taxes, duties or carrier clearance charges may apply. Unless expressly included in the checkout total, these charges may be collected separately by the relevant authority or carrier. Contact us if you are unsure about an item or charge.
Check your delivery address
Provide a complete address and a contact number suitable for delivery. Email us promptly if you notice a mistake. An address change may no longer be possible after dispatch.
Delayed, missing or returned parcels
If your parcel is late or cannot be located, check the available tracking and delivery instructions, then contact [email protected] with your order number. If a parcel is returned because of an address, collection or customs issue, we will review the circumstances and applicable consumer rights before discussing any reshipment, refund or costs. A delivery problem does not automatically remove your legal rights.