Good questions

A little clarity.
Before you shop.

Helpful answers for your next Korean beauty find.

What can I shop at SEOULÉ?

Explore Korean skincare, sun care, makeup and beauty tools and accessories. Browse the collection for current products.

Where can I check ingredients, sizes and options?

Read the individual product listing and select the option you want before adding it to your cart. If information you need is missing, email us with the product link before purchasing.

Where do orders ship from?

Products ship from Korea to supported destinations. Enter your address at checkout to see the available shipping options and charges. See Shipping & delivery.

Do you offer free shipping?

Yes. Orders of US$150 or more qualify for free shipping to supported destinations. Standard shipping for orders below US$150 is US$20. Import taxes or duties may apply separately.

How do I check my order?

Use your order confirmation email or sign in to My Account to view orders placed with that account. If you need help, email us with your order number.

Can I change or cancel an order?

Email [email protected] as soon as possible with your order number and the requested change. We will check the order’s progress. A change or cancellation may not be possible after dispatch; your applicable consumer rights remain unaffected.

Can I return a product?

You can request a change-of-mind return within 30 days of delivery for an unused, unopened item in its original packaging. Different rights apply to faulty or incorrect goods. Read the Returns & refunds policy for details.

What if my item arrives damaged?

Do not use a damaged or unsafe product. Contact us with your order number and a description of the issue. Include photos of the product and packaging where safe. We will explain the next steps.

Will a product suit my skin?

Individual experiences vary. Read the product ingredients, label and instructions, and check for known sensitivities. Our product descriptions are not personalised medical advice.

How can I contact you?

Email [email protected] or call +82 10 2574 5768. For order questions, include your order number. Please do not send card details or passwords.